Tago Run mobile app shows path not found

anandacgrade75 · February 2, 2024, 4:03am

Recently, I used tago.io mobile app on android phone. When I signed in, it shows that route not found. Can anyone help with this problem.

Thanks

pearcet · November 13, 2025, 8:58pm

Hi Anandacgrade75, I also have a user with an iphone who is experiencing the error message ‘route not found’ when using his correct userid and password. It seems associated with the userid as it occurs for him on multiple devices.
Did you get a reply to this issue?

carolina.hidalgo · November 14, 2025, 6:01pm

Hi @anandacgrade75 Thank you for reporting this! Sorry the delay. Were you able to login?

Also, @pearcet can you please confirm if this is happening on the TagoIO mobile app or the TagoRUN mobile app? We are investigating on our end.

Thank you!

pearcet · November 15, 2025, 10:46am

Definitely the TagoRun app for me.

Regards,
Tony Pearce
0455449943

pearcet · November 15, 2025, 11:03am

Picture attached

Regards,
Tony Pearce
0455449943

carolina.hidalgo · November 18, 2025, 2:23pm

Hi Tony,

Thanks for sharing this!
We will need more information to investigate further!
Can you please create a ticket here and inform us the email account and the Run User that this is happening to?

We will await your contact there so we can keep helping you

Regards,
Carolina Hidalgo