Mobile App 'locale not found' error

TagoRUN Discussion
1

@Vincent Raaijmakers

Hi, for some reason the TagoRun app showed a ‘locale not found’ error after fresh install on an iPhone. After the error, only a white screen comes up. No navigation, nothing.

The dashboards show fine on the same iPhone using the TagoIO app.
Has anyone else experienced the same issue and found the root cause and hopefully a solution?

Thanks!
Vincent

2

@Aline Tusi

Hi @vincent.raaijmakers,

I just accessed my TagoRUN and I didn’t have any issues, I also used an iPhone.
Could you please, give us more details?
Maybe, you could share a screenshot?

3

@Vincent Raaijmakers

Hi, thanks for responding!

Sure… 2 screenshots. Steps:

  1. I removed the app.
  2. Installed again.
  3. Entered domain and then my username and password.

Result:
The first UI I see is the Error and after pressing OK I get a blank screen

IMG_0266.PNG
IMG_0266.PNG281×500 728 Bytes

IMG_0265.PNG
IMG_0265.PNG281×500 6.61 KB

4

@Aline Tusi

Hey @vincent.raaijmakers,

Could you try again?
First I need you to close TagoRUN’s app.
Please, let me know if it solved the issue.

5

@Vincent Raaijmakers

Awesome, it works now!
Thanks a lot for your help, much appreciated.

Vincent