We’re currently impacted by an ongoing AWS outage in the us-east-1 region. This is causing higher error rates, latency, and intermittent 500 responses across some services. AWS has acknowledged the issue and is working on recovery: https://health.aws.amazon.com/health/status
What you might see:
- Failed requests to data ingestion and database layers in us-east-1
- Errors or delays in Payload Parser and Analysis execution
If possible on your end, temporarily increase retry/backoff on sends from your Network Server to reduce drops during the outage. If you buffer messages, keep them queued—most backlogged data should process once AWS recovers.
We’re monitoring closely; no action is required on your side. Systems should return to normal as AWS recovers. We’ll share an update as soon as restoration is confirmed.
Thank you for your patience.