We hope this message finds you well. At TagoIO, we are committed to providing high-quality services to all our users. As part of this commitment, we continuously evaluate our offerings to ensure they meet the highest standards of performance and reliability.
From June 1st, the TagoIO MQTT broker service will be available exclusively to our users with Starter or Scale plans. Unfortunately, this means that Free accounts will no longer have access to the TagoIO MQTT broker for connecting devices using the MQTT protocol.
Why This Change?
Our MQTT broker service has been offered at no cost to all users. However, as the demand for this service has grown, so have the associated costs. To maintain the quality of service and manage these increasing costs effectively, we have made the difficult decision to limit access to our MQTT broker to our Starter and Scale plan subscribers.
What does this mean:
- Free accounts will no longer be able to use the TagoIO MQTT broker.
We appreciate your understanding regarding this change. We apologize for any inconvenience it may cause. In the meantime, we encourage our free users to explore alternative connectivity options, e.g. HTTPS.
What expect for the future
We are currently working on an alternative to allow all users (free, starter or scale) to connect third-party MQTT Brokers to TagoIO through a sort of “bridge” concept. Make sure to follow our Blog and TagoIO Release page to receive future updates.
If you have any questions or need assistance, please don’t hesitate to reach out to our support team.
I just realized it today, my device is down… I started debugging my firmware in order to understand the problem. Now I see this message, which explains my issue.
I understand the reasons, But, it is a bad news, all my development and tests running now (new firmware released this week) are based on MQTT.
As I am still in the development phase, the free account is perfect! Migrate now to a paied plan would be too early…
I wonder how a new user can familiarise with your TagoIO platform if he is even not able to perform basic conectivity tests with his/her mqtt devices/sensors ? Unfortunately I have to try alternative IoT solutions…
Currently, the MQTT broker is not available for free accounts. However, by following the tutorial above, you can easily use an external MQTT broker like HiveMQ or EMQX; they even offer a free version.
I am hobbyist and created 3 devices (for me, my neighbour, and his brother-in-law) to display solar panel data on LCD and then sending key parameters to TAGO and also configured TAGO RUN app to see these parameters when we are not at home. But now you guys have simply pull the plug without much warning. I realized when my device stopped working and i tried to debug the issue and found this article.
I can’t and won’t pay 50$ per month for this small hobby project. I would have considered paying if there was an option for something small like 5$ a month. I really liked this platform and I appreciated every bit of it. I don’t know howmuch you guys are going to save by disabling this feature to free accounts. But you have made me sad.
Anyways I will try to use http now. But may be you should have considered some limit on data transactions instead of simply disabling this feature completely.
It’s a pity that TagoIO completely removed the MQTT broker option from free accounts. As some previous comments suggest, for DIY/makers who do not want to pay beyond a free account, this can limit their usage and even push them to search for other providers.
You should consider offering a limited MQTT broker for free accounts. This would allow people to try implementations before moving to a paid account and support small makers, who could become strong clients in the future.
If you’re using a free account and trying to connect to our public MQTT broker, you’ll receive an acknowledgment with the message: “Error: Connection refused: Bad User Name or Password.” As mentioned in the announcement above, access to our public MQTT broker is now exclusively available for Starter and Scale plan subscribers.
Alternatively, you can use a third-party MQTT broker service, such as HiveMQ or EMQX, to set up your own broker. We’ve provided clear and straightforward documentation to help you with this process: