Background video not playing on iOS

TagoRUN Discussion
1

@Office Office

Hi,

We have configured video as our background for RUN login page. It works correctly on desktop Chrome/Edge, but does not autoplay on iOS Edge/Safari.
It seems like <video> tag is missing playsinline muted attributes, but maybe there’s some known workaround for this problem?

2

@Phil Gutierre

Hi @fssolution

Thanks for reporting that,

I tried opening your Run login page on iOS (Safari and Egde) and it worked correctly. Is this happening on multiple iOS devices? I suggest you check if there’s any autoplay function deactivated on your browser or any kind of configuration to reduce data usage in your iPhone or browser.

For now, the workaround would be using another browser. Your report is now on our roadmap, soon our team will analyze it to identify the problem.

Hope it helps, if you need further assistance, let us know, we’ll be glad to help you.

Best regards,

3

@Office Office

Hi Phil,

We checked it on iPhone 7, iOS 14.6, Chrome 91.0.4472.80 and iPhone 8, iOS 14.2, Safari and Edge 46.3.23
It was checked on WiFi, so no data usage restrictions should be the problem.

4

@Phil Gutierre

Hi @fssolution

Thank you for checking that. Your report is now on our roadmap, soon our team will analyze it to identify the problem. You can check our lastest updates on your ChangeLog page

Sorry for the inconvenience.

5

@Phil Gutierre

Hi @fssolution

Today we deployed a new patch with a fix for this issue. Could you check?

Best regards,

6

@Office Office

Hi @phil.gutierre

Thank you for the update. It fixed the issue on iPhone 8, iOS 14.2, both browsers, but on iPhone 7, iOS 14.6 it’s still the same.

7

@Phil Gutierre

Hi @fssolution

We’re checking what might be causing that on Iphone 7, iOS 14.6.
Thanks for reporting that.

Best regards,