Serial number already in use BUT Device can't be found

Serial number already in use BUT Device can't be found

@Andrew Sevil

Hi, I have a device that I created using a form (I’ve created numerous without an issue). For some reason, one of the devices created a bucket, but the device can’t be found. I can’t do anything with the device as it doesn’t show in the device list, and I can’t create a new device as the eui is showing as in use…here’s the analysis I’ve been using…

// Serial number already in use BUT Device can’t be found

const account = new Account({ token: envVars.account_token });

// Device ID = 5f6063ea65dffb002767cffe

// Serie Number = 70B3D5CD00020185

const info = await account.devices.info(“5f6063ea65dffb002767cffe”);

I’m assuming something has been corrupted behind the scenes, and whether it’s going to be an ongoing issue or someone can delete the device for me?
When I open TagoIo, I get this message, obviously related to the device in question…
image